Refunds

• A lot we fail to deliver inside 24 hours of the payment being confirmed is refunded at the price you paid.
• A trade that Steam reverses while the lot is under trade protection sends that lot’s price back to your card.
• Cancellation before the Steam trade offer leaves us costs nothing.
• Delivery, once started, closes the 14 day cancellation right, because that is what you asked us to do at checkout.
• Money returns inside 14 days to the original payment method, in whichever currency you paid.

14 days is the cancellation period a consumer has over a contract for digital content under the Consumer Contracts Regulations 2013 in the UK and the Consumer Rights Directive in the EU. The exception is delivery that has already begun with the consumer’s express consent and their acknowledgement that the right falls away.

Our lots go out as soon as payment clears, so that consent is taken at checkout through its own box, unticked until you tick it: “I want delivery to begin as soon as my payment goes through, and I accept that my right to cancel ends once the trade offer has been sent.” An order will not submit without it. The timestamp and the wording are both filed with the order and quoted back in your confirmation email.

Delivery starts with the Steam trade offer. Before it goes out you may still cancel at no cost — email info@veltskins.com or use the contact form, quoting the order number.

• Neither sourcing the lot nor sending the trade offer proved possible within 24 hours of the payment being confirmed.
• The offer failed, or ran out before you could accept, for a reason sitting on our side.
• Steam reversed the trade during trade protection and took the lot back out of your inventory.
• What arrived was not what your order named — a different market name, exterior or quality.
• You cancel before the Steam trade offer leaves us.

Where the receiving Steam account is what blocks the offer — a trade URL that is invalid, an inventory set to private, a trade ban or cooldown, a Steam Guard restriction — that lot’s price goes back on your card and we tell you what needs changing before you buy again.

A lot sitting in your Steam inventory, with no reversal by Steam, is not taken back and not refunded on account of a change of mind, a cheaper price found elsewhere, or a wish for a different float or pattern from within the range we published.

Whatever Valve alters about Counter-Strike 2 or Steam — the look of a lot, the rules of trading — lies outside our hands and is not a ground for refund.

Counting from the day we confirm the refund to you, the money is sent inside 14 days, to the original payment method, in the currency of your payment. On a multi-lot order only the affected lots are refunded. Refunds carry no fee from us, though your bank may need a few more working days to post it.

Status for every lot, “Refund pending” and “Refunded” among the states, is on your order page. An email goes out as well when a refund is issued.

Email info@veltskins.com, or use the contact form with the order number. We answer within 1 business day. An answer you are unhappy with can go further, by way of our Complaints policy.